Contact List.
Support Office.
emma@grind.co.uk - Support Office Manager / Communications Assistant
marcus@grind.co.uk - Property & Development Manager
frankie@grind.co.uk - Brand Coordinator
rosie@grind.co.uk - Operations Manager
preeya@grind.co.uk - Head of People
glynn@grind.co.uk - Finance Manager
kyle@grind.co.uk - Managing Director
alan@grind.co.uk - Maintenance Manager
Coffee Maintenance.
Up until the end of last year we out-sourced all of our coffee machine maintenance to espresso fix. After securing the Soho House coffee account and the significant growth in the Grind Roastery we made the decision to bring coffee maintenance in house. This means we need to take even greater care in ensuring our baristas look after these machines. When you need to book in any machine maintenance please ensure that you first troubleshoot the issue yourself, using the vidleo content, prior to contacting the roastery. Tom is our main contact for booking in maintenance visits and Fotis and Nathan will be the engineer that visits to do the works.
thomas@grind.co.uk - Head of Maintenance & External Coffee Operations - 07447 835924
fotis@grind.co.uk - Coffee maintenance engineer - 07440 337218
nathan@grind.co.uk - Coffee maintenance engineer - 07379 267990
stewart@grind.co.uk - Head of Roastery - 07375 893858
Please note the below charges for callouts:
Standard Call Out Charges (8am-6pm Mon - Fri)
• Callout charge - £100.00, including first 60 minutes of labour.
• Labour charge - £80 per hour after the first 60 minutes, chargeable in 15 minute increments.
Out of Hours Call Out Charges (All other times and bank holidays)
• Callout charge - £150.00, including first 60 minutes of labour.
• Labour charge - £120 per hour after the first 60 minutes, chargeable in 15 minute increments.
• Out of hours call outs should only be made when machines are completely unusable.
Revel.
For anything revel related that can not be sorted through revel support please contact any of
the below:
rosie@grind.co.uk - Operations Manager
marcus@grind.co.uk - Property & Development Manager
kyle@grind.co.uk - Managing Director
Supplier Issues.
For all supplier issues that can not be resolved directly with the supplier please contact one of
the Operations team,
rosie@grind.co.uk - Operations Manager
kyle@grind.co.uk - Managing Director
HR Guidance.
For any assistance needed with all HR matters please contact one of the people team,
preeya@grind.co.uk - Head of People - 07397 678656