Hospitality, The Grind way... Barista

At GRIND, we treat every guest as if they were stepping into our own home. From the moment they walk through the door, they’re met with the same warmth and care we’d show to friends—whether that’s offering a comforting cup of coffee, a heartfelt smile, or simply making them feel at ease. Every step of our service is personal and genuine, creating moments that leave guests feeling valued and eager to return.

Warm Welcome

Goal: Set the tone with a friendly and inviting first impression.

Actions:

  • Greet guests with a genuine smile upon of arrival.

  • Use conversational language, e.g., "Welcome to GRIND! How’s your day going so far?"

Understanding Preferences

Goal: Tailor the experience to individual tastes.

Actions:

  • Engage in a brief conversation to understand their coffee preferences.

  • Offer recommendations based on their tastes and our seasonal menu offerings.

  • Check for dietary preferences or specific requirements (e.g., plant-based milk, decaf options)

Efficient Order Taking

Goal: Ensure accuracy and clarity in orders.

Actions:

  • Listen attentively to the guest's order, repeating it back for confirmation.

  • Ask for their name - and call this once the order is ready “David with the oat flat white”

Skillful Preparation

Goal: Craft beverages with expertise and consistency.

Actions:

  • Follow Grind’s recipes and techniques, ensuring each drink meets brand standards.

  • Work efficiently while maintaining focus on precision, balancing speed with quality.

  • Keep the workspace clean and organised, wiping down surfaces and managing stock levels as needed.

Genuine Engagement

Goal: Build rapport and enhance the guest experience beyond just serving coffee.

Actions:

  • Offer a brief but warm follow-up, such as: "How’s your flat white?”

  • Be observant and proactive—if a guest seems hesitant or unsure, check if they need anything else.

Memorable Farewell

Goal: Leave a lasting impression of GRIND’s hospitality.

Actions:

  • Thank them and say goodbye once they have collected their drink.

  • Using phrases such as “you’re welcome” or “my pleasure”, ensuring a final positive interaction.