Hospitality, The Grind way ...Front of House

At GRIND, we treat every guest as if they were stepping into our own home. From the moment they walk through the door, they're met with the same warmth and care we'd show to friends-whether that's offering a comforting cup of coffee, a heartfelt smile, or simply making them feel at ease.

Every step of our service is personal and genuine, creating moments that leave guests feeling valued and eager to return.

Warm Welcome

Goal: Set the tone with a friendly and inviting first impression.

Actions:

  • Greet guests with a genuine smile upon of arrival.

  • Introduce yourself and welcome them to GRIND.

  • Use conversational language, e.g., "Welcome to GRIND! How's your day going so far?"

  • Offer water for the table - still or sparkling, and/or a drink to start

Menu talk

Goal: Guide guests through their choices in a non-intrusive, helpful manner.

Actions:

  • Mention standout features about GRIND (e.g., seasonal dishes or drinks).

  • Ask thoughtful questions about dietary preferences, allergens, cravings, or prior visits.

  • Avoid pushing upsells; instead, offer suggestions that match their tastes or occasion.

  • Repeat the order back, confirm with the guest and ask if they would like to add anything else.

Be Thoughtful

Goal: Read the guest's cues to balance conversation with service efficiency.

Actions:

  • Share interesting details about GRIND, the local area, and your experiences.

  • Tailor your conversation to the guest's interests by actively listening and responding thoughtfully.

  • Take your time, and maintain eye contact to show genuine interest.

  • Always try to use words such as "you're welcome" or "my pleasure" when in conversation

Be Attentive

Goal: Anticipate and fulfill the guests' needs throughout their visit.

Actions:

  • Check back at thoughtful intervals to ensure they are enjoying their experience without interrupting.

  • Offer any further drinks or suggestions you feel may enhance their experience.

  • Clear as you go; remove any unnecessary plates, glassware, or debris on the table.

  • Notice and proactively address any issues or concerns, ensuring timely solutions.

Seamless Execution

Goal: Provide efficient, unobtrusive service.

Actions:

  • Once everyone has finished their main dish, clear the plates away from the guest.

  • Refresh drinks or water as needed without prompting.

  • Offer desserts, coffee, or after-dinner drinks to complete their meal.

  • Ensure the bill is presented and processed promptly.

Memorable Goodbye

Goal: Leave a lasting impression of GRIND's hospitality.

Actions:

• Thank them and say goodbye as they pass, ensuring a final positive interaction.

By following these steps, Grind & Co create a seamless, high-quality, and welcoming experience that keeps guests coming back.