BACK

Royal Exchange Grind Brand Standards 2022.

Exterior.

Outdoor Facing Neons.

  • Neons should be lit always, even when closed.

  • Whether in boxes or mounted to acrylic, neons should be in full working order.

  • If in boxes, the box should be in good condition and free from dust.

  • Any breaks or faults should be reported to Operations immediately.

A-boards.

  • Clean and positioned facing directly towards on coming pedestrians.

  • Each side of the A-board should be different, do not display the same text on each side unless requested by the operations teams. Please ensure the sides displayed are relevant to the service period.

  • Menu boards should be clean of any dirt & stains and should be replaced when signs of wear and tear are visible

Paintwork. 

  • All paintwork should be free from significant chips or scratches - and should always be clean and without dust.

Exterior Walkways. 

  • Exterior areas, including street pavement immediately outside the location, should be swept and free from leaves, cigarette butts, salt and other waste.

 Doors. 

  • Doors should be in working condition.

  • Door windows should be free from stickers or vinyls apart from those approved by Operations.

  • Stickers and decals not approved include; credit or debit card issuers, review sites or delivery partners.

  • Weather permitting, both external doors and lobby door should be pinned open by either a wall hook or a discreet black door stop - not propped open with objects, weights or plants.

  • Doormats should be in good condition, securely attached with no loose edges or stains and cleaned.

Windows. 

  • Windows should be clean inside and out. Outside window cleaning can be organised with your building management, or with your cleaning contractor.

  • Window vinyls should be in good condition, with no letters missing, in a location agreed with Operations.

Staff Smoking Areas.

  • Staff smoking areas should be out of line-of-sight from any of the entrances.

  • Cigarette butts should be disposed of appropriately and not dumped on the street.

  • While smoking, uniform should not be worn.

  • All staff must wash their hands before returning to work.

Interior.

  Personal Possessions.

  • No personal possessions should be visible in front-of-house or back-of-house; on front or back bars, reception desks, waiter stations, or any surfaces outside of staff-only rooms.

  • This includes but is not limited to; phones and phone chargers, items of clothing, jewellery, make-up.

Lighting.

  • Lighting should always be set to the correct level set by Operations.

  • Light fittings should be clean and free from dust.

  • All bulbs should be working, using the correct warm white bulbs.

  • All glass globes should be in good condition, properly attached to fittings and free from dust.

Internal Neons. 

  • Neons should be lit always, even when closed.

  • Whether in boxes or mounted to acrylic, neons should be in full working order. If in boxes, the box should be in good condition and free from dust.

  • Any breaks or faults should be reported to Operations immediately.

 Retail Display (Shelving)

  • Items should not be stacked vertically or in pyramids.

  • Items should always be fully stocked - seven items per shelf, evenly spaced, with no items touching.

  • All shelves should hold the same number of items.

  • Labels should be facing towards the guest, and free from dust.

  • Items should be grouped depending on category; eg compostable coffee pods, tins of whole bean coffee, etc.

Retail Display (Counter)

  • On the bar corner behind the waiters station we should have the following items on display, “A Modern Guide to City Living” standing on 4 books, 2 full coffee tins and a keep cup outside of its box.

  • There should be a self standing acrylic label for the book and for the keep cup.

  • There must be a pod sample available Items must be displayed as per the image below.

  • Items should all be kept clean and clear from any dirt, dust or residue

  • Display must be removed at 5pm each day

 Window Sills.

  • Window sills should be dust-free and without stains.

  • Window sills should not be used for the storage or drinks.

  • No trays are to be left on window sills.

  • Window sills must be kept clean and clear at all times

Interior Table Settings. 

Breakfast, Lunch and Brunch (open till dinner service

  • Hexagonal Sugar pot

Evening

  • Candle in a tea light holder

  • Cocktail Menu

  • Above items placed to the left hand side of the table to ensure space for food and drink setup

Sugar Pots. 

  • These must be the hexagonal glass jar only

  • There should be ten white and ten brown sugar sticks only in the hexagonal jar.

  • These should be emptied, cleaned, dried and refilled at the end of each service

Foot Rail. 

  • Foot rails around the bar are to be cleaned and polished by the contract cleaner.

Steps.

  • Steps should be swept, free from any rubbish or salt from the street sweepers

  • Steps should always be free from obstructions and should be swept and mopped daily.

  Back Bar. 

  • The back bar should be kept clear of all items other than clean, polished glassware and Grind branded water bottles for still and sparkling water

  • No blue roll, cleaning chemicals, bin bags or clothes should be visible

  • No staff drinks, aprons or deliveries should be visible from the customers view point

Front Bar/ Bar Counter 11am - Cl

  • Cocktail Shakers clean and upside down On Display should be Paper Straws , Jigglers , Wine Measures, Garnish Sticks

  • Dried Garnish, and Fresh Mint, Chilli in silver clean holders
    Branded Coaster, ticket Spike

  • Black Trays stacked neatly upside down with one facing up

Coffee Machine.

  • On the top of the coffee machine should only be red cups and glasses with their handles facing away from the guests. They should be stacked with the lip faced up.

  • Nothing else should be on top of the coffee machine.

  • Make sure there are no handwritten signs or stickers visible.

  • Next to the coffee machine, there should be a stack of each size of red saucers.

Takeaway Station.

  • At the takeaway station, there should be;

  • Take away lids

  • Straws

  • Stirrers

  • White and brown sugar sticks

  • Sweeteners

  • Napkins

Toilets.

  • There must always be 2 toilet rolls in each cubicle, 1 on each holder

  • There should be no spare toilet paper stacked on the cistern

  • All picture frames must be hung straight with the frames and glass wiped clean of dust and dirt. If the glass or frame has been broken please contact operations for replacements

  • Toilet door poster should be approved by operations and hung straight with the frames and glass wiped clean of dust and dirt. If the glass or frame has been broken please contact operations for replacements

  • The toilet brush must be clean and stored in the designated holder. The holder must be straight on the wall and not angled to one side. The holder should be clean and wiped down with no limescale marks

  • At least 1 black rubbish bin and in the female toilets 1 sanitary bin must be present

  • Black rubbish bins should never be full and must be emptied regularly. These should also be hand washed at the end of each shift, dried and returned to each cubicle. Do not run these through the dishwasher

  • The floor and all surfaces must be kept clean and dry at all times

  • Amber soap dispensers must be filled and wiped down each day. The holders should be straight on the wall and not to an angle

  • The hand dryers should be working without fault, these units must be free from any dirt & dust. Ensure this is wiped on all surfaces and underneath

Uniforms.

  • Only clean GRIND branded tops should be worn

  • All staff behind the counter must be in clean full aprons excluding managers

  • All Floor Staff must be in clean half aprons

  • All staff must have dark trousers and appropriate clean footwear

  • All BOH must have appropriate footwear and clothing

BACK