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Spitalfields Grind Brand Standards 2022.

Menu Boards.

  • Menu board should be in good condition and display correct products

  

A boards.

  • Clean and positioned facing directly towards oncoming pedestrians.

  • Each side of the A-board should be different, do not display the same text on each side unless requested by the operations teams.

  • Please ensure the sides displayed are relevant to the service period.

  • Menu boards should be clean of any dirt & stains and should be replaced when signs of wear and tear are visible

Paintwork.

  • All paintwork should be free from significant chips or scratches - and should always be clean and without dust.

Exterior Walkways.

  • Exterior areas, including street pavement immediately outside the location, should be swept and free from leaves, cigarette butts, salt and other waste.

Exterior.

  • The truck should be cleaned and wiped down
    Including Wheels and shelving

  • Front windows should be blacked out to prevent stock storage being visible

Staff Smoking Areas.

  • Staff smoking areas should be out of line-of-sight from any of the entrances.

  • Cigarette butts should be disposed of appropriately and not dumped on the street.

  • While smoking, uniform should not be worn.

  • All staff must wash their hands before returning to work.

Personal Possessions.

  • No personal possessions should be visible in front-of-house or back-of-house; on front or back bars, reception desks, waiter stations, or any surfaces outside of staff-only rooms.

  • This includes but is not limited to; phones and phone chargers, items of clothing, jewellery, make-up.

Neons.

  • Neons should be lit always, even when closed.Whether in boxes or mounted to acrylic, neons should be in full working order.

  • If in boxes, the box should be in good condition and free from dust.

  • Any breaks or faults should be reported to Operations immediately.

Retail Display (Shelving)

  • Grind one Pod Machine on Display with correct POS Milk Frother on Display witch Correct POS

  • Items should not be stacked vertically or in pyramids.Items should always be fully stocked - (six items) TBC per shelf, evenly spaced, with no items touching.

  • All shelves should hold the same number of items.Labels should be facing towards the guest, and free from dust.Items should be grouped depending on category; eg compostable coffee pods, tins of whole bean coffee, etc.

    Retail Display (Counter)

  • On the bar corner behind the waiters station we should have the following items on display, “A Modern Guide to City Living” standing on 4 books, 2 full coffee tins and a keep cup outside of its box.

  • There should be a self standing acrylic label for the book and for the keep cup.

  • There must be a pod sample available Items must be displayed as per the image below.Items should all be kept clean and clear from any dirt, dust or residue

Coffee Machine.

  • On the top of the coffee machine should only be T/A cups .

  • They should be stacked with the lip faced up.

  • Nothing else should be on top of the coffee machine.

  • Make sure there are no handwritten signs or stickers visible.

Takeaway Station.

  • At the takeaway station, there should be;

  • Take away lids

  • Straws

  • Stirrers

  • White and brown sugar sticks

  • Sweeteners

  • Napkins

  • Takeaway holders

  • Refuse Bin

Uniforms

  • Only clean GRIND branded tops should be worn

  • All staff behind the counter must be in clean full aprons excluding managers

  • All Floor Staff must be in clean half aprons

  • All staff must have dark trousers and appropriate clean footwear

  • All BOH must have appropriate footwear and clothing

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